CUSTOMER CARE

PRIVACY

When we collect and process your personal data we are doing so on our own behalf, and not on behalf of any third parties. We are data controller under the terms of data protection legislation. We collect information in the following ways: 

Product enquiries 

If you enquire about product, we will ask you for basic information, including your name, address, telephone number, email address and specific questions relating to your enquiry. At the time of making the enquiry we are ask for your consent to process your data, allowing us to answer your enquiry efficiently. 

Cookies

When someone visits our website we use cookies to collect information about how visitors use our site. Most websites use cookies, which is a software programme that allows us to improve user experience and to see whether your computer has visited our website before. 

If a website doesn’t use cookies, it will think you are a new visitor every time you move to a new page on the site – for example, when you enter the site and move to another page it won’t recognise you and therefore won’t be able to navigate products effectively. You can enable, view or disable your cookies at any time within your internet settings.
Google Analytics - We monitor website visits through third party software called Google Analytics. The cookies collect information anonymously, which means it is done in a way that you cannot be identified. It collects information on visitor behaviour patterns including the number of visitors to the site, pages visited and how visitors have come to the site. These cookies also track users’ interests which can be used for re-targeting advertising on other websites. You can read more about how Google uses your data here: ‐ How Google uses data - Google Analytics Privacy & Security ‐ Google Analytics Terms of Service - Google Tag Manager Terms of Service - Google Analytics Opt-Out

General marketing.

If you have consented to receive general marketing information from us you can opt-out at any time by emailing info@countrymarketplace.co.uk

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Keeping your information

We will hold on to your information for as long as is necessary for the purpose for which it was collected. At the end of the retention period your data will be deleted or anonymised. We are currently reviewing our Data Retention Policy in-line with GDPR and the Data Protection Act 2018. You have the right to access the personal information we hold on you. Please email us at info@countrymarketplace.co.uk

Changes to this notice

We may change this notice and therefore the ways in which your data is processed from time to time. Any changes will be notified via this web page. By using this website, you are agreeing to the terms within this policy. This policy was last updated on 23rd April 2019.